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Last updated: June 6, 2026
Canada Blooms provides delivery within Canada. Delivery availability is confirmed at checkout based on the recipient’s address, product eligibility, delivery date, and available service options within our delivery network.
We prepare and coordinate orders based on the recipient address, selected products, delivery requirements, product availability, and routing. Available delivery information and estimated delivery dates are shown during checkout.
Orders begin processing shortly after payment is confirmed. Customers requesting an address correction, order change, card message update, delivery update, or cancellation should contact customer service as early as possible.
Once preparation, fulfillment, substitution, dispatch, shipping, or delivery coordination has begun, changes or cancellations may no longer be possible.
Canada Blooms offers Canada-wide delivery where available, with same-day delivery available in the GTA and GVA for eligible orders and addresses where offered at checkout.
Delivery dates shown at checkout are estimates and are not guaranteed delivery times unless expressly stated otherwise in writing by Canada Blooms. Exact delivery timing may vary due to routing, traffic, weather, recipient availability, building access, security procedures, carrier or courier performance, product availability, and operational capacity.
Residential deliveries typically occur by end of day. Business, office, institutional, and managed-property deliveries typically occur during standard business hours where possible.
Delivery availability is confirmed during checkout based on the recipient’s delivery address and the products selected. Some products, add-ons, delivery dates, or delivery methods may not be available for all addresses.
If an address, product, add-on, or delivery request requires additional review, customer service may contact the purchaser before fulfillment continues. If delivery cannot be completed to the address provided, the order may be modified, delayed, cancelled, or treated as undeliverable depending on the circumstances.
Deliveries do not require a signature unless otherwise stated or required due to product type, delivery location, alcohol content, age verification, building requirements, or applicable delivery rules.
Orders may be left in a safe location or delivered to the recipient, building representative, concierge, reception desk, security desk, front desk, mailroom, loading area, or another building-approved receiving point where appropriate.
Once proof of delivery has been obtained, or the order has been accepted by the recipient, building representative, reception desk, mailroom, concierge, security desk, front desk, or other authorized receiving location, the order may be considered delivered.
Deliveries to offices, institutions, apartments, condominiums, hotels, hospitals, gated communities, and managed properties may be completed through reception, mailroom, concierge, security, front desk, loading area, or another building-approved receiving point.
Customers are responsible for providing complete delivery details, including company name, department, suite or unit number, recipient phone number, building instructions, buzzer or access information, and any other details needed for delivery.
If building staff, concierge, reception, security, mailroom, or another authorized receiving point accepts the order on behalf of the recipient, the order may be considered delivered.
Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.
Some addresses may require additional review before fulfillment proceeds. This may apply to addresses near the edge of available service areas, remote locations, restricted-access properties, institutional locations, or addresses requiring special delivery coordination.
If an address requires additional delivery coordination, revised delivery timing, or additional fees, customer service may contact the purchaser before fulfillment continues. If delivery cannot be completed to the address provided, the order may be modified, delayed, cancelled, or treated as undeliverable depending on the circumstances.
Orders may be considered undeliverable when delivery cannot be completed due to incorrect or incomplete address information, missing access details, recipient unavailability, refused delivery, restricted access, failed age verification where applicable, unsafe conditions, or circumstances outside our control.
Canada Blooms sells fresh flowers and may offer related perishable, seasonal, temperature-sensitive, or time-sensitive products and add-ons. These items are selected and prepared with delivery timing, product condition, and presentation in mind.
Fresh flowers are natural products and may vary by season, availability, colour tone, bloom stage, and local supply conditions. If a flower, perishable component, or related item is unavailable or unsuitable for delivery conditions, it may be replaced with an appropriate alternative at our discretion to protect quality, value, presentation, and successful delivery.
Because flowers, containers, gift baskets, wine, treats, packaging, and related add-ons may be seasonal, perishable, restricted, or subject to availability, substitutions may occasionally be necessary. When substitutions are made, Canada Blooms aims to maintain the overall value, theme, intent, and presentation of the order.
Due to product availability, delivery timing, legal restrictions, and order volume, customers may not always be contacted in advance regarding substitutions.
Some products or add-ons may include wine, alcohol, or other regulated products where permitted by applicable law. Delivery of alcohol or regulated products is subject to applicable federal, provincial, territorial, local, or other applicable laws depending on the delivery destination.
Age verification, adult signature, recipient availability, and additional delivery requirements may apply where required. Failed delivery due to age verification, recipient unavailability, refusal, restricted access, or local delivery requirements may not be eligible for refund, replacement, credit, or re-delivery.
Delivery schedules may be affected by circumstances beyond our control, including weather conditions, traffic, carrier or courier disruptions, labour disruptions, holidays, public emergencies, building access restrictions, security procedures, transportation network issues, product availability, or supplier limitations.
Canada Blooms is not responsible for refunds, replacements, credits, delays, failed delivery attempts, or non-delivery caused by circumstances outside our reasonable control.
For answers to common delivery questions, please refer to the FAQ page. For order-specific assistance, customer service is available through the contact methods listed on this website.
