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Last updated: June 6, 2026
Canada Blooms takes care in preparing and delivering orders so they arrive in appropriate condition and presentation. This policy explains how damaged, missing, delayed, undeliverable, substituted, or otherwise disputed orders are reviewed, and outlines situations where refunds, replacements, credits, or other resolutions may not be available.
Canada Blooms primarily sells flowers, with optional gift baskets, wine, treats, and related add-ons where available and permitted by law. Because many products are perishable, seasonal, customized for a specific order, or prepared for a specific recipient and delivery date, eligibility for a refund, replacement, credit, or other resolution depends on the order condition, delivery outcome, product type, timing, and supporting documentation.
If an order arrives damaged, defective, or missing items, the issue must be reported by the purchaser or recipient within the applicable timeframe:
Clear photos of the damaged item or items and the original packaging are required so customer service can properly assess the issue. For flower arrangements, photos should show the full arrangement as received, any damaged blooms or materials, and the packaging or delivery presentation where applicable.
Once the required information is received, customer service will review the claim. Where appropriate, Canada Blooms may offer a replacement, store credit, refund, partial refund, re-delivery, or other resolution based on the order condition, delivery outcome, product type, timing, and supporting documentation.
Refunds, replacements, credits, or other resolutions may not be available in the following situations:
Substitutions made in accordance with our substitution standards are not considered defects when the overall theme, value, and presentation of the product are maintained.
Flowers, containers, packaging, gift baskets, wine, treats, and related add-ons may be substituted when an item is unavailable, unsuitable, restricted, or not practical for fulfillment. Substitutions may occur due to seasonality, product availability, delivery location, supplier conditions, legal restrictions, or quality concerns.
When substitutions are made, Canada Blooms aims to maintain the selected product’s overall theme, value, and presentation. Exact flower varieties, colours, containers, packaging, add-ons, or branded items are not guaranteed unless expressly stated otherwise in writing.
Orders are prepared specifically for each customer and many items cannot be reused or resold. As a result:
If an order cannot be delivered due to customer or recipient circumstances, re-delivery or re-shipping may be offered at the purchaser’s expense where available.
For offices, institutions, apartments, hotels, condominiums, gated communities, hospitals, and managed properties, delivery may be completed at a reception desk, mailroom, concierge, security desk, front desk, loading area, or other location accepted by the building or delivery carrier.
Once an order is accepted by building staff, concierge, reception, security, mailroom, or another authorized location at the delivery address, the order may be considered delivered.
Some products or add-ons may include wine, alcohol, or other restricted items where permitted by applicable law. Orders containing alcohol or restricted items may be subject to additional delivery requirements, including adult signature, age verification, recipient availability, or local delivery restrictions.
If age verification cannot be completed, if the recipient is unavailable, or if delivery of alcohol or restricted items is not permitted at the destination, the order or restricted portion of the order may be delayed, modified, substituted, cancelled, or treated as undeliverable. Refunds, replacements, credits, or re-delivery may not be available in these situations.
Orders begin processing shortly after payment is submitted. Customers should contact customer service promptly after placing an order if an address change, correction, cancellation, delivery update, card message change, or other modification is needed.
Canada Blooms may offer delivery options within Canada, including same-day delivery in select service areas where available. Delivery dates, delivery windows, transit times, and arrival times are estimates only and are not guaranteed unless expressly stated otherwise in writing by Canada Blooms.
Delivery issues may occur due to weather, traffic, courier conditions, building access limitations, recipient unavailability, incorrect address details, public emergencies, product availability, high-volume periods, or circumstances beyond our control. These situations do not automatically qualify an order for a refund, replacement, credit, or other resolution.
An order may be considered undeliverable if delivery cannot be completed due to incorrect or incomplete address information, missing access details, recipient unavailability, refusal of delivery, restricted property access, unsafe delivery conditions, failed age verification, or other circumstances outside our control.
Undeliverable orders may not be eligible for a refund, replacement, credit, or re-delivery. Where re-delivery is available, additional fees may apply.
Canada Blooms is not responsible for refunds, replacements, credits, delays, non-delivery, failed delivery attempts, product changes, or service interruptions caused by circumstances beyond our reasonable control.
These circumstances may include weather, traffic, carrier or courier disruptions, supplier shortages, seasonal product limitations, public emergencies, labour disruptions, system outages, payment processing interruptions, building restrictions, security procedures, government actions, or force majeure events.
For assistance with an order, please contact customer service through the contact methods listed on this website. When contacting customer service about a refund, replacement, damaged item, missing item, delivery issue, or substitution concern, please include the order number, purchaser name, recipient name, delivery address, a description of the issue, and clear photos where applicable.
Additional delivery-related questions may also be answered on the FAQ page or other policy pages available on this website.
